See below for the best way to contact us relevant to your query type:
You can view our expected delivery times here. Please wait for your full quoted lead time to pass before reaching out about your order.
Our showrooms can provide in-person support 7 days per week, click here for opening hours. If you’re looking to try on frames and place an order, there’s no need to make a booking, we’d love to see you anytime!
We would however recommend that you book for any aftercare needs like repairs or adjustments.
The best way to reach us regarding general enquiries or problems with your glasses is our Contact Form. Over 50% of responses are delivered within 5 hours, this will be longer if you reach out on a Sunday.
Simple Queries or Help Ordering Online
Click here to WhatsApp us.
We should get back to you within an hour Monday - Saturday: 10am-5pm, or the following Monday if you reach out on Sundays.
Assistance with Complex Issues
If you'd like to speak to us on the phone, you can give us a call on 0330 124 6525.
We are available Monday - Saturday: 10am - 5pm
If no one is available straight away, you can also leave a voicemail and we'll call you back.
Alternatively, send us an email on email@example.com.