How to reach the Customer Support Team

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Our handy Help Centre page is filled with information about all things IOLLA. 
If you’re unable to find the answer to your question, please reach out to our Customer Support team!
The best way to get in touch with us is by using the chat bubble on the bottom right hand of this page to start a live chat or email conversation with one of our Customer Support team members; Callum, Laura & Becky. 
Email - help@iolla.com
Telephone - 0330 124 6525 (Please note that this number will take you through to our dedicated Customer Support team and not our showrooms as our showrooms are currently unable to accept incoming calls. We’d be happy to assist you through other channels!)
WhatsApp - Please Supply your email address and order number upon the first message. Please note, this WhatsApp number is for messaging only, we’re not able to take calls here (Please use the above contact number). Feel free to send us a message anytime!
The team are available Monday to Saturday, 10am until 5pm. 
We aim to respond to email queries within 24 hours, however if you reach out on a Saturday after 5pm, this will be slightly longer.
If no one is available straight away, you can also leave a voicemail and we'll call you back as soon as we can.