See below for the best way to contact us relevant to your query type:
You can view our expected delivery times here. Please wait for your full quoted lead time to pass before reaching out about your order.
Our showrooms can provide in-person support 7 days per week, click here for opening hours. If you’re looking to try on frames and place an order, there’s no need to make a booking, we’d love to see you anytime!
We would however recommend that you book for dedicated, one-to-one support if you're having problems with your eyewear.
The best way to reach us regarding general enquiries or problems with your glasses is our Contact Form. Over 50% of responses are delivered within 5 hours, this will be longer if you reach out on a Sunday.
Assistance with Complex Issues
If you'd like to speak to us on the phone, you can give us a call on 0330 124 6525.
We are available Monday - Saturday: 10am - 5pm
If no one is available straight away, you can also leave a voicemail and we'll call you back.
Alternatively, send us an email on firstname.lastname@example.org.
Simple Queries or Help Ordering Online
Click here to WhatsApp us.
We should get back to you within an hour Monday - Saturday: 10am-5pm, or the following Monday if you reach out on Sundays.