This being said, we would never see someone stuck with glasses that don't make them look and feel great so if you are not completely happy with your prescription order, please reach out to us.
For non-bespoke goods bought online, such as non-prescription glasses or frames without lenses, you can return these up to 14 days from the day you receive them. As above, personalised/ bespoke products, such as prescription eyewear are excluded from this.
To be eligible for a return, please make sure that:
- The product is in its original packaging
- The product isn’t used or damaged
- You have completed and attached a returns form found here
Products that do not meet these criteria will not be considered for return.
Let us know that you are about to return the product then post this with its original packing and returns form to:
125 Cambuslang Road
The cost of return shipping is covered by the customer, and the original shipping charge is non-refundable.