We need to speak with you before you return anything to IOLLA, please email us at help@iolla.com.
Bespoke Orders
Once your prescription has been glazed in to your glasses, these become a bespoke item and so are not eligible for return or refund. Please see our website Terms of Use for full eligibility to return goods.
This being said, we would never see someone stuck with glasses that don't make them look and feel great so if you are not completely happy with your prescription order, please reach out to us.
Non-Bespoke
For non-bespoke goods bought online, such as non-prescription glasses or frames without lenses, you can return these up to 14 days from the day you receive them. Personalised/ bespoke products, such as prescription eyewear are excluded from this.
To be eligible for a return, please make sure that:
- The product is in its original packaging
- The product isn’t used or damaged
- You have the receipt or proof of purchase
- You have completed and attached a returns form found here
Products that do not meet these criteria will not be considered for return.
Send the product with its original packing, returns form and the receipt or proof of purchase, to:
IOLLA
125 Cambuslang Road
Glasgow
G32 8NB
United Kingdom
Shipping charges incurred during the return of a product are non-refundable.
