We need to speak with you before you return your glasses, please email us at help@iolla.com.
For non-bespoke goods bought online, such as non-prescription glasses or frames without lenses, we allow you to return them up to 14 days from the day you receive them. Personalised/ bespoke products, such as prescription eyewear are excluded from this right.
Please see our website terms of use for full eligibility to return goods.
If you are not entirely satisfied with your purchase, we’re here to help.
To be eligible for a return, please make sure that:
- The product is in its original packaging
- The product isn’t used or damaged
- You have the receipt or proof of purchase
- You have completed and attached a returns form found here
Products that do not meet these criteria will not be considered for return.
Please contact us before you send the product:
- By email: help@iolla.com
Send the product with its original packing, returns form and the receipt or proof of purchase, to:
IOLLA
125 Cambuslang Road
Glasgow
G32 8NB
United Kingdom
Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from IOLLA.