It can sometimes take a bit of time to fully adapt to a new pair of glasses and this is totally normal. A little adaptation time could be needed due to a new prescription, a change in frame shape or we may have used a thinner lens or different lens design than you are used to in your current glasses. Make sure to give your eyes the best chance to adapt to your new glasses by persevering with the new prescription. Try to wear your new glasses full time for at least 7 days for single vision, and 14 days for multifocal lenses without swapping back to an old pair.
If you are having ongoing issues with your new glasses, the best thing to do is to take your glasses to one of our showrooms so that our knowledgeable and talented staff can adjust and fit your glasses for you. Make sure to book an Aftercare Slot. If you aren't local to one of our showrooms, contact our customer experience team and we can help you remotely.
Our Happiness Guarantee means that we are committed to you looking and feeling great in your eyewear so we would always do our best to solve any problems for you, even if this means trying again with new sets of lenses or frames. We would never see you stuck with a pair of glasses you can't use comfortably.