They used to fit but now they feel too loose
Have your glasses slackened off a little over time? Don’t worry, this happens! As acetate is a natural material made from cotton, it is normal for your glasses to feel a little looser over time and we’re here to help.
My glasses arrived in the post and don't fit well
If you had your glasses posted home to you and they don't feel right, this is most likely just because the frames have never been adjusted to fit your face perfectly. Sometimes glasses feel perfect as soon as you put them on but it's totally normal for some frame adjustments to be needed.
What can I do?
The best thing to do if your glasses don't feel perfect is to take your glasses to one of our showrooms so that our knowledgeable and talented staff can adjust and fit your glasses for you. There's no need to book, just walk-in. There may be a short wait during our peak busy times.
If you aren't local to one of our showrooms, the next best thing is to pop into a local opticians to ask for their help with some frame adjustments. Most places should be happy to help.
If neither of these options are possible, reach out to our customer experience team and we will do our best to help you with some frame adjustments remotely!