“We exist to make people look and feel great and that’s why we’re committed to doing good by all of our customers, and never leaving anyone with a product that they’re not completely satisfied with.”
Ways we do this:
- We’ll never leave someone with a pair of glasses that they can’t use.
- Within the year, if you experience a genuine fault with your glasses we’ll replace them for free.
- If you’re not happy with your choice of glasses, we’ll do our best to get you looking and feeling great with a pair that you love.
Should your frames need attention outside that period, or if the damage is self-inflicted, get in touch with our customer support team and we’ll do our best to advise and help.