General

Pricing

• Do you offer a discount on multiple pairs?
• Do you offer any discounts?
• How much do your glasses cost?
• What is included in my order?

Products

Prescriptions

• What do you need from my prescription copy?
• Where do I enter my prescription?
• I don't have a copy of my prescription, what should I do?
• I've ordered before, do I need to send my prescription again?
• What is the maximum prescription you cater to?
• I have a new prescription, what should I do?

Delivery

• How long will it take for my order to arrive?
• What are your delivery costs?

Ordering Online

• What information do I need to order online?
• I've ordered before, do I need to send my prescription and PD again?
• What's a PD?
• How can I choose a frame online that will fit me well?
• Can I try the frames on before I buy?
• Can I order glasses for more than one person?

Payment

• How can I pay for my order?
• How does Klarna payment work?
• Paying with Klarna Pay Later?
• Paying with Klarna Pay in 3?

Showrooms

• What are your showroom opening hours?
• Where are your showrooms?
• Can I bring my dog with me?
• Can I collect my glasses from a showroom?
• What services do your showrooms offer?
• What do I need to place an order in a showroom?

Aftercare

• The IOLLA Happiness Guarantee
• How can I stop my glasses from fogging up when I'm wearing a mask?
• How should I clean my glasses?
• Can I make a booking?
• How should I look after my glasses?
• Do you offer replacement lenses?

Contact Us

• How to reach Customer Support