General

Pricing

• How much do your glasses cost?
• What is included in my order?
• Do you offer any discounts?

Products

• Can you supply sunglasses?
• Can you supply varifocals?
• Can you supply clip on sunglasses?
• Do you sell gift cards?
• Can you supply children's glasses?
• Can you supply bifocals?

Lenses

• Do you offer replacement lenses?
• Do you offer lens thinning?
• What coatings do you provide?
• Do you offer blue light coating?
• Do you offer photochromatic lenses?

Frames

• How can I choose a frame online that will fit me well?
• Do you offer replacement frames?
• Do you have different frame sizes in each model?
• What if my frames don't fit me?
• Do you supply designer frames?
• Where are your frames from?

Prescriptions

• What does my prescription mean?
• How do I send my prescription to you?
• What is the maximum prescription you cater to?
• I've ordered before, do you still have my prescription/PD?
• What's a PD?
• Do you carry out eye tests?

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Showrooms

• Opening Times
• Do I need an appointment?
• Where are your showrooms?
• What services do your showrooms offer?

Orders

• What information do I need to place an order?
• Do you offer a home try-on service?
• Can I order glasses for more than one person?
• I need to change my order

Shipping, Exchanges and Returns

• Do you offer returns?
• How long will my order take?
• Can I exchange my glasses?
• What are your shipping costs?