General
Pricing
Products
Prescriptions
- What do you need from my prescription copy?
- Where do I enter my prescription?
- I don't have a copy of my prescription, what should I do?
- I've ordered before, do I need to send my prescription again?
- What is the maximum prescription you cater to?
- My prescription has changed, what should I do?
Delivery
Ordering Online
- What information do I need to order online?
- I've ordered before, do I need to send my prescription and PD again?
- What's a PD?
- How can I choose a frame online that will fit me well?
- Can I try the frames on before I buy?
- Can I buy a pair of glasses or sunglasses for someone as a gift?
Showrooms
- Visiting IOLLA during the Covid-19 epidemic
- What is IOLLA doing to keep customers safe from Covid-19?
- Can I make a booking?
- What are your showroom opening hours?
- Can I collect my glasses from a showroom?
- Where are your showrooms?
Aftercare
- How can I stop my glasses from fogging up when I'm wearing a mask?
- How should I clean my glasses?
- Top Tips to Keep Your Glasses at their Best!
- Do you offer replacement lenses?
- Can you replace my frames?
- Can I change my order