1. IOLLA
  2. General

General

Pricing

  • What is included in my order?
  • How much do your glasses cost?
  • Do you offer any discounts?

Products

Prescriptions

  • What do you need from my prescription copy?
  • Where do I enter my prescription?
  • I don't have a copy of my prescription, what should I do?
  • I've ordered before, do I need to send my prescription again?
  • What is the maximum prescription you cater to?
  • I have a new prescription, what should I do?
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Delivery & Returns

  • How long will it take for my order to arrive?
  • What are your delivery costs?
  • Do you offer returns?
  • Can I exchange my glasses?
  • Can I update my order?
  • Can I cancel my order?

Ordering Online

  • What's a PD?
  • What information do I need to order online?
  • I've ordered before, do I need to send my prescription and PD again?
  • How can I choose a frame online that will fit me well?
  • Can I try the glasses on before I buy?
  • Can I order glasses for more than one person?

Payment

  • How can I pay for my order?
  • How does Klarna payment work?
  • Paying with Klarna Pay Later?
  • Paying with Klarna Pay in 3?

Showrooms

  • What are your showroom opening hours?
  • Where are your showrooms?
  • Can I bring my dog with me?
  • Can I collect my glasses from a showroom?
  • What do I need to place an order in a showroom?
  • What services do your showrooms offer?

Aftercare

  • How should I clean my glasses?
  • How should I look after my glasses?
  • The IOLLA Happiness Guarantee
  • Can I make a booking?
  • Can you replace my frames?
  • What if my glasses don't fit me?

Contact Us

  • How to reach the Customer Support Team