General

Pricing

• What is included in my order?
• How much do your glasses cost?
• Do you offer any discounts?

Products

Prescriptions

• What do you need from my prescription copy?
• Where do I enter my prescription?
• I don't have a copy of my prescription, what should I do?
• I've ordered before, do I need to send my prescription again?
• What is the maximum prescription you cater to?
• I have a new prescription, what should I do?

Delivery & Returns

• How long will it take for my order to arrive?
• What are your delivery costs?
• Do you offer returns?
• Can I exchange my glasses?
• Can I update my order?
• Can I cancel my order?

Ordering Online

• What's a PD?
• What information do I need to order online?
• I've ordered before, do I need to send my prescription and PD again?
• How can I choose a frame online that will fit me well?
• Can I try the glasses on before I buy?
• Can I order glasses for more than one person?

Payment

• How can I pay for my order?
• How does Klarna payment work?
• Paying with Klarna Pay Later?
• Paying with Klarna Pay in 3?

Showrooms

• What are your showroom opening hours?
• Where are your showrooms?
• Can I bring my dog with me?
• Can I collect my glasses from a showroom?
• What do I need to place an order in a showroom?
• What services do your showrooms offer?

Aftercare

• How should I clean my glasses?
• How should I look after my glasses?
• The IOLLA Happiness Guarantee
• Can I make a booking?
• Can you replace my frames?
• What if my glasses don't fit me?

Contact Us

• How to reach the Customer Support Team