General
Pricing
Products
Prescriptions
- What do you need in a prescription copy?
- Where do I enter my prescription?
- I don't have a copy of my prescription, what should I do?
- I've ordered before, do I need to send my prescription and PD again?
- What is the maximum prescription you cater to?
- My prescription has changed, what should I do?
Shipping
Ordering Online
- What information do I need to place an order?
- If I have ordered before, will you have my prescription and measurements on file?
- What's a PD?
- How can I choose a frame online that will fit me well?
- Can I try the frames on before I buy?
- Can I order glasses for more than one person?
Showrooms
- Visiting IOLLA during the Covid-19 epidemic
- What is IOLLA doing to keep customers safe from Covid-19?
- Can I collect my glasses in-store?
- Where are your showrooms?
- What are your showroom opening hours?
- What services do your showrooms offer?
Aftercare
- How should I clean my glasses?
- Top Tips to Keep Your Glasses at their Best!
- Do you offer replacement lenses?
- Can you replace my frames?
- Can I change my order
- Do you offer returns?